Who this contract is with
Standard Web Co is an independent sole-trader web studio based in Scotland. In this contract, “Standard Web Co”, “we”, “us” and “our” mean Standard Web Co. Our business address is 34 Seymour Avenue, Kilwinning, KA13 7PQ, Scotland, United Kingdom. You can contact us through the website contact form.
We work with creators, sole traders, organisations and small businesses throughout the United Kingdom. These terms apply wherever in the UK you are based.
The contract and when it starts
Your completed website brief, the itemised checkout summary, these terms and our order confirmation together form the contract. If they conflict, the order confirmation takes priority, followed by the checkout summary, these terms and then the brief.
Submitting an unpaid brief or enquiry does not create a contract. You place an order when you accept these terms and submit payment. The contract starts when Square confirms the payment and we issue an on-screen or written order confirmation. Please save or print these terms and your confirmation for your records.
The version accepted at checkout is recorded against the order. These terms are version 2026-08-12, effective 12 August 2026.
Business customers and consumers
You are a business customer if you are ordering wholly or mainly for purposes connected with your trade, business, craft or profession. You are a consumer if you are an individual ordering wholly or mainly outside those purposes.
Most websites ordered through this service are business purchases. If you are legally a consumer, the consumer protections stated in these terms and your statutory rights apply. Nothing in this contract removes or reduces rights that the law does not allow us to exclude.
The standard website package
The standard package is a focused custom website for £200, plus £9 per month for managed hosting and care. It includes planning, copywriting, a bespoke visual direction, mobile-first development, technical SEO essentials, a private preview, agreed refinements, launch support and managed hosting.
The pages, features, priorities and creative direction recorded in your brief define the initial scope. Large catalogues, advanced ecommerce, complex booking systems, membership areas, custom software, major migrations and specialist integrations are outside the standard package unless we expressly include them in writing.
We will not begin chargeable work outside the agreed scope until we have explained the extra work and you have accepted its price.
Optional add-ons
The optional £40 monthly SEO and Google growth package includes one researched, SEO-optimised blog per week while the service is active, ongoing Google Business Profile management, Google Analytics 4 and Google Search Console setup, and a plain-English monthly report covering available traffic, Search performance and observed positions for an agreed keyword set.
The optional £25 one-off social brand pack includes a logo or profile asset and a Facebook cover designed to match the new website and work across common device sizes. Unlimited reasonable revisions are included within the agreed brand direction until you approve the assets. A new direction or materially expanded brief may require a separate quote.
Prices, payment and renewals
At checkout, we charge the £200 build fee, the first £9 month of hosting and care, the first month of any selected monthly add-on, and any selected one-off add-on. The checkout shows the complete total before you submit payment.
All prices are in pounds sterling and the amount shown at checkout is the total amount payable for the selected order. No mandatory tax, card fee or other charge will be added after that total is shown.
Square processes the payment and securely stores the selected payment method. By completing checkout, you authorise the monthly services clearly shown in the order summary to renew and be charged monthly in advance. The next recurring payment is due one month after the order date, not seven days later.
There is no minimum term. Recurring services continue until cancelled under these terms. We will give at least 30 days’ written notice of a price change, and you may cancel before the new price takes effect.
Starting immediately and consumer cancellation rights
We normally begin research, planning, design and hosting setup promptly after payment. The checkout therefore asks you expressly to request that we begin supplying the services during any 14-day consumer cancellation period.
If you are a consumer, you normally have 14 days from the day after the contract is formed to cancel a service contract without giving a reason. If you asked us to start during that period and cancel after work has begun, we may deduct a reasonable amount for the services supplied up to cancellation. That amount will reflect the work actually completed in relation to the agreed price.
For the one-off website build or social brand pack, the 14-day cancellation right ends once that service has been fully performed, but only where you expressly requested the early start and acknowledged at checkout that full performance would end that right. Your rights concerning faulty, misdescribed or substandard work remain unaffected.
How to cancel
To cancel, use the website contact form and make a clear statement that you want to cancel. Include your name, business name, order reference and the service you want to end. We will confirm receipt.
Consumers may use this wording: “I give notice that I cancel my contract for [service], ordered on [date]. Name: [name]. Address: [address]. Order reference: [reference]. Date: [date].” It is not compulsory to use this wording.
A consumer cancellation made within the statutory period will be refunded within 14 days after we are told, using the original payment method, less any lawful deduction for work supplied at your express request. Business customers may cancel before work starts for a refund of the one-off fees paid. If custom work has started, we may deduct the reasonable value of completed work and unavoidable third-party costs before refunding any balance.
Monthly cancellation and what happens to the website
You can cancel the care plan or SEO package at any time. Cancellation stops future renewals and takes effect at the end of the period already paid for; we do not charge a cancellation fee. Unless the law requires otherwise, a partly used monthly period is not refunded, and the service continues to its end.
The managed website remains live until the paid care period ends and is then taken offline. The website is not transferred or exported when the service ends, regardless of how long the service has been active. SEO work stops at the end of its paid period. Cancelling SEO does not cancel the care plan unless you ask us to cancel both.
Delivery, review and approval
We aim to provide the first design direction within one working day after receiving the payment and the information needed to begin. This is a target, not a guaranteed launch deadline. The overall timetable depends on scope, feedback, content, approvals and third-party services.
You will receive a private preview and may request reasonable refinements within the agreed scope. We will not intentionally launch the website publicly until you approve it or clearly instruct us to launch. Approval confirms that you have checked names, prices, claims, contact details, credentials and other business information.
If you do not respond for 30 days after a reasonable request for information or approval, we may pause the project. We will contact you before treating a project as abandoned, and any right to payment or refund will reflect the work actually supplied and your statutory rights.
Your responsibilities
You must give us accurate information, respond to reasonable questions and have permission to use every logo, photograph, video, testimonial, trademark, claim and other item you supply. You are responsible for the legal, professional and regulatory requirements that apply to your business and for approving factual claims before launch.
You must not ask us to publish unlawful, misleading, defamatory, infringing, discriminatory, harmful or malicious material. We may refuse or remove material where we reasonably believe publication would be unlawful, unsafe or contrary to a third party’s rules.
SEO, profile and social-media work will not include fake or misleading reviews, undisclosed paid endorsements or other deceptive activity. You must not ask us to create, arrange or conceal them.
Website, content and code ownership
You keep ownership of the original logos, photographs, text, trademarks and other materials you supply. You give us the permission needed to copy, adapt, host and publish those materials for the project and ongoing service.
Standard Web Co retains ownership of the website design, written content we create, source code, design system, reusable components, technical configuration and managed deployment. While the care plan is paid and active, you receive a non-exclusive, non-transferable right to use the completed website for your organisation’s normal activities.
The standard service is a managed hosted service. It does not include ownership or transfer of the website, a source-code export, a customer-facing CMS, or a WordPress, Wix or Squarespace login. If the care plan ends, the right to use the website ends and the website goes offline at the end of the paid period. This applies regardless of how long you have subscribed. Your own materials and domain remain yours as explained in these terms.
Domains and accounts
A domain registered or managed by us for your project is treated as your domain. We may hold it in a managed account while the service is active. When the service ends, we will transfer it to you or your chosen provider without an administration charge once all undisputed amounts due have been paid. Any unavoidable registrar, renewal or third-party transfer fee remains payable by you.
Accounts you already own, including Google Business Profile and social accounts, remain yours. You authorise us to access them only as needed to provide the selected service and can remove that access when the service ends.
Hosting, care and routine changes
The £9 monthly plan covers managed hosting, SSL, technical maintenance, monitoring, backups where available, and reasonable routine content changes such as contact details, opening hours, prices, short text edits and image swaps.
It does not include ongoing SEO, Google Business Profile management, keyword tracking, monthly traffic reports, new blog writing, new pages, redesigns, shops, booking systems, bespoke functionality or third-party integrations. We will explain and quote larger work before starting it.
We take reasonable care to keep managed websites secure and available, but no internet service can promise uninterrupted availability. Maintenance, provider incidents, internet failures, emergency security work and events outside our reasonable control can cause temporary interruption.
SEO, analytics and reporting
SEO work is intended to improve the relevance, usefulness and technical quality of the website and its opportunity to appear in search. We do not guarantee a particular ranking, traffic level, number of enquiries or commercial result. Rankings vary by competition, location, device, search personalisation and platform changes.
Reports are based on the data available from connected services and the agreed tracking method. Analytics tools may undercount or differ because of consent choices, blocked scripts, platform modelling and configuration changes. Reports are an evidence-led management summary, not audited financial or market data.
Problems with the work
Tell us promptly through the website contact form if something is wrong. We will investigate and correct genuine build errors within a reasonable time. If you are a consumer, we will provide the service with reasonable care and skill and within a reasonable time where no time was fixed. Your legal remedies, including repeat performance or an appropriate price reduction where applicable, are not restricted by these terms.
A change of preference after approval is not a defect, but routine changes may be covered by the care plan and larger changes can be quoted separately.
Overdue payments and suspension
If a recurring payment fails, we will make reasonable attempts to contact you and allow a reasonable opportunity to update the payment method. We may pause add-on work or suspend the website if an undisputed payment remains overdue after notice.
We may also suspend material that creates a serious legal or security risk, or suspend service for abusive conduct or a material breach that is not corrected after reasonable notice. Immediate action may be taken where delay would create significant harm. We are not responsible for losses caused by a lawful suspension that results from your unresolved breach, but this does not remove liability that cannot lawfully be excluded.
If substantial technical work is needed to restore a website after extended non-payment, we will explain any reactivation charge before undertaking that work. No automatic reactivation fee applies unless it was clearly agreed in advance.
Third-party services and data
Square, domain registrars, hosting platforms, Google services, booking tools, maps, email services, social platforms and other integrations are operated by third parties under their own terms. We are not responsible for a third party’s independent outage, policy change, account decision or fee, but we remain responsible for the parts of our service that the law places on us.
We handle personal information as described in our privacy policy. Each party must keep confidential information received for the project reasonably secure and use it only for the contract, except where disclosure is authorised or required by law.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory rights, or any other liability that cannot lawfully be limited.
For business customers only, we are not liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity, goodwill or data. Subject to the previous paragraph, our total liability to a business customer arising from the contract is limited to the total fees paid or payable under it during the 12 months before the event giving rise to the claim.
For consumers, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for business losses where you are acting as a consumer, or for loss caused by inaccurate information, unlawful material or instructions you supplied.
Ending the contract and events outside control
Either party may end the contract if the other commits a serious breach and, where it can be corrected, does not correct it within a reasonable period after written notice. Ending the contract does not remove rights or payment obligations that arose before it ended.
Neither party is responsible for delay caused by an event outside its reasonable control. The affected party must communicate the delay and take reasonable steps to reduce it. If a material delay continues for more than 30 days, either party may end the affected service; any refund will reflect services already supplied and unavoidable committed costs, subject to consumer law.
Changes, complaints and Scots law
The version accepted when you order continues to govern that order. We may update terms for future orders. If a legal, technical or service change materially affects an existing recurring service, we will give reasonable written notice and will not remove an important promised benefit without a valid reason. You may cancel before a material adverse change takes effect.
Please send complaints through the website contact form. We will acknowledge the complaint and try to resolve it directly and fairly.
This contract is governed by Scots law. For business customers, the Scottish courts have exclusive jurisdiction. If you are a consumer, this choice does not deprive you of any mandatory protection under the law of the UK country where you live, and you may bring proceedings in any court that consumer law allows, including the courts of your home jurisdiction.
If a court finds part of these terms unenforceable, the rest continues to apply. A person who is not a party to the contract has no right to enforce it. We may transfer the contract as part of a genuine sale or reorganisation of the service if this does not reduce your rights; you may transfer it only with our written agreement, which will not be unreasonably withheld.